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Financial Services and Pensions Ombudsman Ger Deering

Financial Ombudsman's strategy focuses on connecting

The Financial Services and Pensions Ombudsman has published a second strategic plan for the Office of the Financial Services and Pensions Ombudsman (FSPO).

Business • 26 Nov 21

The Ombudsman's office received 5,395 new complaints last year and closed a total of 6,193, an increase of 35% on 2019

Ulster Bank tops Financial Ombudsman complaints list

Ulster Bank Ireland had more complaints against it upheld by the Financial Services and Pensions Ombudsman (FSPO) last year than any other financial services provider.

Business • 30 Mar 21

A bank was found to have failed to apply appropriate safeguards, leading to a parent being able to make unauthorised withdrawals from a child's account

Bank to pay €66,000 into child account over withdrawals

A bank has been ordered to pay €66,000 in restitution as well as interest into a child's account, after it was found to have failed to apply appropriate safeguards, leading to a parent being able to make unauthorised withdrawals.

Ireland • 03 Feb 21

The FSPO received a total of 5,275 complaints last year, with 58% related to banking products

One third of complaints made to FSPO about mortgages

Ulster Bank had more complaints upheld against it by the Financial Services and Pensions Ombudsman's (FSPO) office than any other financial institution here last year.

Business • 31 Mar 20

The FSPO has received over 1,800 complaints related to the tracker mortgage controversy

Bank ordered to pay €52,500 tracker compensation

The Financial Services and Pensions Ombudsman ordered a bank to pay compensation of €52,500 to two victims of the tracker mortgage controversy, who were unhappy with the amount of compensation they were being offered by their lender.

Business • 27 Feb 20

FSPO orders bank to pay €35,000 for overcharging

The country's financial watchdog for consumers has warned that insurers are still voiding customers policies, sometimes unreasonably, with serious consequences.

Business • 13 Feb 20

Ger Deering said he was surprised at some of the conduct of those working in the banks

Banks should apply individual rulings to cohorts - FSPO

The Financial Services and Pensions Ombudsman (FSPO) has said he would like to see his decisions in individual cases applied by banks and insurance companies to groups of customers with similar complaints.

Business • 06 Feb 20

Financial Services Ombudsman Ger Deering said his office received a total of 5,588 complaints last year

5,588 financial service complaints made last year

A report from the Financial Services and Pensions Ombudsman shows that from the financial services companies operating here, Irish Life Assurance had the highest number of complaints upheld last year.

Business • 29 Mar 19

Couple awarded €90k over mortgage mistreatment

The mistreatment of a couple in mortgage arrears and the wrongful loss of a no-claims bonus are among the 127 cases that were investigated and either partially or substantially upheld by the Financial Services and Pensions Ombudsman (FSPO) last year.

Business • 24 Jan 19

The Central Bank said 13,000 homeowners had been affected by the tracker mortgage scandal

Central Bank not 'bringing banks to heel' over trackers

The Chairman of the Oireachtas Finance Committee has said the Central Bank is not doing enough to "bring banks to heel" on the tracker mortgage scandal.

News • 18 Oct 17

4,334 valid complaints were received by the Financial Services Ombudsman Ger Deering last year

Ombudsman criticises banks for denial of some services

Banks and insurance companies have been criticised by Financial Services Ombudsman Ger Deering for denying services to consumers.

Business • 31 Mar 17

Ger Deering