Ten complaints against BOI upheld by ombudsman Bank of Ireland Group had more complaints against it upheld, substantially upheld or partially upheld by the Financial Services and Pensions Ombudsman last year than … Business • 24 Mar
Confusion about health insurance leading to complaints Poor understanding of cover entitlements, a lack of understanding about waiting periods and confusion about pre-existing conditions are among the main reasons for complaints that … Business • 15 Nov 22
Banking and customer service dominate FSPO complaints More than half of all the complaints lodged with the Financial Services and Pensions Ombudsman (FSPO) last year were about banking, with customer service issues … Business • 28 Mar 22
Check travel insurance policy before flying, FSPO warns The acting Financial Services and Pensions Ombudsman (FSPO) has urged people taking out travel insurance to remember to inform their insurer if they have a … Business • 28 Feb 22
Financial Ombudsman's strategy focuses on connecting The Financial Services and Pensions Ombudsman has published a second strategic plan for the Office of the Financial Services and Pensions Ombudsman (FSPO). Business • 26 Nov 21
Ulster Bank tops Financial Ombudsman complaints list Ulster Bank Ireland had more complaints against it upheld by the Financial Services and Pensions Ombudsman (FSPO) last year than any other financial services provider. Business • 30 Mar 21
High Court strikes out FBD case against FSPO The High Court has struck out legal proceedings by insurance firm FBD which had been aimed at stopping the Financial Services and Pensions Ombudsman from … Business • 18 Feb 21
Bank to pay €66,000 into child account over withdrawals A bank has been ordered to pay €66,000 in restitution as well as interest into a child's account, after it was found to have failed … Ireland • 03 Feb 21
One third of complaints made to FSPO about mortgages Ulster Bank had more complaints upheld against it by the Financial Services and Pensions Ombudsman's (FSPO) office than any other financial institution here last year. Business • 31 Mar 20
Bank ordered to pay €52,500 tracker compensation The Financial Services and Pensions Ombudsman ordered a bank to pay compensation of €52,500 to two victims of the tracker mortgage controversy, who were unhappy … Business • 27 Feb 20
FSPO orders bank to pay €35,000 for overcharging The country's financial watchdog for consumers has warned that insurers are still voiding customers policies, sometimes unreasonably, with serious consequences. Business • 13 Feb 20
Couple awarded €90k over mortgage mistreatment The mistreatment of a couple in mortgage arrears and the wrongful loss of a no-claims bonus are among the 127 cases that were investigated and … Business • 24 Jan 19
Ombudsman received 723 tracker complaints last year The Financial Services and Pensions Ombudsman is currently dealing with 1,221 tracker mortgage related complaints. Business • 18 Jan 19
