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Marion Kelly, CEO, Irish Banking Culture Board

Trust in banks steadily increasing - IBCB

Trust in retail banking among the public has entered positive territory for the first time since the Irish Banking Culture Board began measuring four years ago.

Business • 09 Dec 24

Irish Banking Culture Board CEO Marion Kelly

Public trust in banks improves but remains negative

Public trust in banks has continued to improve but attitudes towards the sector remain negative overall, according to the latest report from the Irish Banking Culture Board.

Business • 17 Jul 23

The Central Bank is due to impose a large fine on Bank of Ireland today (file image)

Bank of Ireland fined €100.5m over tracker scandal

Bank of Ireland has been fined €100.5 million by the Central Bank over its handling of its tracker mortgage customers.

Business • 29 Sep 22

Banks not trusted by farmers - IBCB

There is an "absence of trust" amongst farmers in banks, according to the latest report from the Irish Banking Culture Board.

Business • 11 Jul 22

Among the Guiding Principles is a commitment that adequate resources will be deployed to meet the demand for account closing, opening and moving accounts by Ulster Bank and KBC customers

Banks sign up to new guiding principles for migration

Banking and Payments Federation Ireland and the Irish Banking Culture Board have announced a set of Guiding Principles agreed to by their member banks on how to manage the major changes happening in the industry here.

Business • 06 May 22

IBCB Board Member Angela Black; CEO of Safe Ireland Mary McDermott and CEO of IBCB, Marion Kelly

New guide to Basic Bank Account launched by IBCB

The Irish Banking Culture Board has launched a guide to the "Basic Bank Account", which provides essential guidance for customers to apply for a bank account to support their inclusion and accessibility to banking in Ireland.

Business • 08 Feb 22

Marion Kelly, the chief executive of the Irish Banking Culture Board

Irish Banking Culture Board says more work needed

Progress on banking culture is being made but the industry needs to continue to learn lessons and a focus on fair customer outcomes is still critical, according to the Irish Banking Culture Board.

Business • 06 Oct 21

Mr Justice John Hedigan, Chair of the Irish Banking Culture Board

Progress made on bank culture but public trust low

There is a very substantial number of customers who believe that banks handle their data securely, according to the chair of the Irish Banking Culture Board.

Business • 17 May 21

Marion Kelly said the Irish Banking Culture Board was taking a long-term approach to working with banks on their internal culture

No easy fix when improving banking culture - IBCB

Ulster Bank is the third institution to be fined for its mis-treatment of tracker mortgage customers, with two more banks under investigation. Rules were clearly broken, so what made the breaches possible in the industry?

Business • 26 Mar 21

Ulster Bank has agreed to provide regular briefings to ICBB throughout its exit process

Ulster Bank - Irish Banking Culture Board disappointed

The Irish Banking Culture Board has said that while it acknowledged the commercial nature of Ulster Bank's decision to leave Ireland, it was disappointed at the decision, its effect on customers and staff and its significance on the overall banking market in Ireland.

Business • 25 Feb 21

The Irish Banking Culture Board is chaired by Mr Justice John Hedigan

Culture board warning over bank customer treatment

The chief executive of the organisation set up to drive banking culture reform has said the way in which those institutions support vulnerable customers through the Covid-19 pandemic will be critical to determining how they are perceived in the future.

Business • 08 Oct 20

AIB said that free banking for current account holders will end on May 30

Calls for AIB and Bank of Ireland to delay new charges

Financial adviser Padraic Kissane has said he is writing to the Irish Banking Culture Board to complain about the latest charges announced by AIB for its current account holders while Fianna Fáil TD Seán Fleming has hit out at Bank of Ireland over increased cash-handling fees for business.

Business • 20 Mar 20

Irish Banking Culture Board names Marion Kelly as its new CEO

Irish Banking Culture Board appoints first CEO

Marion Kelly has been appointed to the role of chief executive of the Irish Banking Culture Board after an open competition.

Business • 27 Feb 20

Ger Deering said he was surprised at some of the conduct of those working in the banks

Banks should apply individual rulings to cohorts - FSPO

The Financial Services and Pensions Ombudsman (FSPO) has said he would like to see his decisions in individual cases applied by banks and insurance companies to groups of customers with similar complaints.

Business • 06 Feb 20

Johan Thijs said he would like to personally and sincerely apologise

KBC CEO offers 'sincere apology' for tracker comments

The chief executive of KBC Group has offered a "sincere apology" for his comments in relation to the Central Bank inquiry into the tracker mortgage controversy.

Business • 15 Nov 19

The measures are among a number agreed to by the five main banks here

Banks to take steps to support bereaved customers

The five main banks in Ireland are to set up dedicated phone lines to help bereaved customers, in an effort to improve the care of those who have lost loved ones.

Business • 21 Oct 19

Retired Court of Appeal judge Mr Justice John Hedigan will chair the board

Banks on their 'last chance' to restore trust - D'Arcy

The Minister of State at the Department of Finance has warned the banking industry that it is on its "last chance" to restore public trust in its institutions.

Ireland • 15 Apr 19

The initiative of the banking industry aims to rebuild trust in the sector and promote a customer-first focus

Banking industry wants to address banking culture

A public consultation to inform the establishment of a new, independent Irish Banking Culture Board opens today.

Business • 30 Oct 18

Irish Banking Culture Board