A new online safety contact centre operated by media regulator Coimisiún na Meán has received calls or emails from 108 people since it was launched last week.
Of those contacts, seven cases have been escalated to the regulator's complaints team as potential breaches of obligations under a new set of EU online safety rules called the Digital Services Act (DSA).
The figures were provided to the Oireachtas Committee on Enterprise, which today heard from officials from Coimisiún na Meán.
Earlier this month, the Irish regulator assumed new powers under the DSA.
The rules require online platforms to do more when it comes to policing illegal content and the spread of disinformation.
Ireland will play a leading role in enforcing the regulations because so many of the big tech firms have their European headquarters here.
Coimisiún na Meán's new contact centre is for members of the public who are looking for advice or who want to raise concerns about online content.
"Some of the queries we have received are about our general remit and then some of them were people who have come across content that they don't like, not necessarily illegal or a breach of the platforms rules, and they are asking us to remove it but we have to explain to them that is not necessarily our role," Tiernan Kenny, Director of Communications and Public Affairs at Coimisiún na Meán, told the committee.
Mr Kenny said that the seven cases that have been escalated will now be considered and then passed on to its platform supervision and investigation team for any further action as required.
Earlier in the hearing, Digital Services Commissioner at Coimisiún na Meán John Evans told the committee that as well as offering advice and support, its new contact centre will provide real-world intelligence that can be fed into its platform supervision teams who can take action when the rules are broken.
"While it is within Coimisiún na Meán's remit to assess if providers of an online service are doing what they are obliged to do under the DSA in relation to illegal content, it is not our role to act as an online censor or to tell people what they can or cannot say," Mr Evans said.
He told committee members that its contact centre has been outsourced.
"We had some difficulty contracting for that one because it was uncertain what the volume of complaints would be, so we had prepared a good number of agents at the centre who would be ready to take calls as of last Monday," Mr Evans said.
"As it turns out, the volume of contacts we are getting is quite manageable at the moment but as we turn up the volume, we'll start getting more," he added.
