Phone calls to non-geographic numbers like 1850, 1890, 0818 or 076, will cost no more than a call to an ordinary landline by the end of 2019, according to ComReg.
Non-geographic numbers are used by many organisations to provide services to the public, such as helplines and banking.
ComReg's research found that many Irish consumers do not understand the differences between the various non-geographic numbers, or realise how expensive they are to call.
ComReg is taking action to address the confusion so that ultimately any calls to non-geographic numbers will not result in a shock when a customer gets their phone bill. shock.
By the end of 2019, calling any non-geographic number will cost no more than costing an ordinary landline number. If calls to landline numbers are included in a customer's bundle of call minutes, then calls to these non-geographic numbers will also be in the bundle. No separate charge will apply, unless call minutes have been used up.
ComReg also plans to reduce the five non-geographic number ranges to just two, 1800 and 0818. Calls to 1800 will remain free.
The reduction in two ranges will happen over three years, so that organisations that use them have time to prepare.
It is also working on reducing the cost of non-geographic numbers for organisations, so it is good news for them and their customers.