Facebook blamed a "faulty configuration change" for a nearly six-hour outage that prevented the company's 3.5bn users from accessing its social media and messaging services such as WhatsApp, Instagram and Messenger.
In a blog post, the company did not specify who executed the configuration change and whether it was planned yesterday.
It said: "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centres caused issues that interrupted this communication.
"This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt.
"We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. We also have no evidence that user data was compromised as a result of this downtime."
The platform added it was working to understand more about the outage in order to "make our infrastructure more resilient".
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Several Facebook employees who declined to be named had told Reuters earlier that they believed that the outage was caused by an internal mistake in how internet traffic is routed to its systems.
The failures of internal communication tools and other resources that depend on that same network in order to work compounded the error, the employees said.
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Security experts have said an inadvertent mistake or sabotage by an insider were both plausible.
The Facebook outage is the largest ever tracked by web monitoring group Down Detector.
The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritising profit over clamping down on hate speech and misinformation.
As the world flocked to competing apps such as Twitter and TikTok, shares of Facebook fell 4.9%, their biggest daily drop since last November, amid a broader selloff in technology stocks on yesterday.
Shares rose about half a percent in after-hours trade following resumption of service.
"To every small and large business, family, and individual who depends on us, I'm sorry," Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it "may take some time to get to 100%".
Facebook services coming back online now - may take some time to get to 100%. To every small and large business, family, and individual who depends on us, I'm sorry.
— Mike Schroepfer (@schrep) October 4, 2021
"Facebook basically locked its keys in its car," tweeted Jonathan Zittrain, director of Harvard's Berkman Klein Center for Internet & Society.
Twitter yesterday reported higher-than-normal usage, which led to some issues in people accessing posts and direct messages.
Twitter Support tweeted: "Sometimes more people than usual use Twitter. We prepare for these moments, but today things didn't go exactly as planned.
"Some of you may have had an issue seeing replies and DMs as a result. This has been fixed. Sorry about that!"
In one of the day's most popular tweets, video streaming company Netflix shared a meme from its new hit show "Squid Game" captioned "When Instagram & Facebook are down," that showed a person labeled "Twitter" holding up a character on the verge of falling labeled "everyone".
Facebook, which is the world's largest seller of online ads after Google, was losing about $545,000 in US ad revenue per hour during the outage, according to estimates from ad measurement firm Standard Media Index.
Past downtime at internet companies has had little long-term affect on their revenue growth, however.
Facebook's services, including apps such as Instagram, workplace tools it sells to businesses and internal programs, went dark at 5pm Irish time. Access started to return at around 10.45pm.
Soon after the outage started, Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or say how many users were affected.
The error message on Facebook's webpage suggested an error in the Domain Name System (DNS), which allows web addresses to take users to their destinations. A similar outage at cloud company Akamai Technologies took down multiple websites in July.
Ms Haugen is due to urge the same Senate subcommittee today to regulate the company, which she plans to liken to tobacco companies that for decades denied that smoking damaged health, according to prepared testimony seen by Reuters.