Budget airline Globespan has apologised to passengers who were stranded at JFK Airport in New York at the end of last month.
The airline's chairman Tom Dalrymple apologised to customers for the discomfort they endured after their June 28th flight was delayed because of a problem with the plane's engine management system.
Mr Dalrymple said the carrier had let its customers down. He said that passengers had every right to criticise the airline.
He also said the lack of information to some 240 passengers initially stranded at JFK Airport would be the subject of a detailed investigation.
He said the performance of the company's ground handlers fell well below the standards expected by passengers.
The company, who outsource groundhandling to a separate company called Swissport, said that many of Globespan's instructions aimed at alleviating the situation seem to have been ignored.
The company says a system of flight refunds will be put in place for delayed passengers who were not carried home by the airline.
Globespan says it is determined to restore full confidence in its service between Knock and JFK and has 25,000 bookings on the route for the coming months.
