New figures show that three out of four calls to the Childline phone service are still not being answered.
The revelation has prompted the ISPCC to introduce a new mobile phone text facility for callers.
The new initiative will provide an immediate automatic response for callers on a number of topics.
According to new figures compiled by the ISPCC, three in four of the 730,000 calls made last year were not answered due to a shortage of staff.
