Damages awarded to Ryanair passengerWednesday 19 June 2002 14.49
The High Court has awarded Ryanair’s one millionth passenger €67,500 damages and her costs against the low cost airline.
Jane O'Keefe, a mother of two from Leopardstown Heights in Dublin, had sued Ryanair because she claimed they had reneged on a commitment made to her in 1988 of free flights for life.
By 1997 the relationship was turning sour with Jane O'Keeffe finding it increasingly difficult to deal with the airline and use her concession.
Ms O’Keeffe subsequently sued for breach of contract, with Ryanair claiming there was no contract.
Today, Mr Justice Peter Kelly – who heard the case over four days – found there was a contract and that Ryanair had not met its commitments.
Ms O’Keeffe was awarded €67,500 to compensate her for loss of her flights’ concession to date and loss into the future. She also received her costs.
Mr Justice Kelly also found her clear in her recollection of events and steadfast in her testimony.
He found her a more persuasive witness than Ryanair Chief Executive, Michael O’Leary, and rejected Mr O’Leary’s assertion that he was not hostile or aggressive towards Ms O’Keeffe.
Ryanair has since confirmed that it is very satisfied with the outcome of the case.
The airline says it will not be lodging an appeal, and confirmed that it was pleased that the matter had at last been brought to a conclusion.