The Croí na Gaillimhe Resource Centre in Galway has launched two information videos to support international protection applicants.
The videos are available in English, Arabic, Somali and Georgian, and cover essential information. They also provide helpful tips to empower applicants as they work their way through the process.
The initiative, which is supported by the Government, is the first of its kind in Ireland.
Community groups, support organisations and recently arrived international protection applicants had the opportunity to view the videos this week and see firsthand the support and guidance being offered to people navigating what is often a very challenging process.
The first video will focus on filling out a detailed questionnaire and the second will offer useful tips and advice when preparing for the main interview with the International Protection Office in Ireland.
Manager at Croí na Gaillimhe Loretta Needham said the videos are invaluable giving simple, concise information about their rights and entitlements.
"It's about sharing information. One video covers the international process and the second video covers what happens at the interview," she said
"We've worked with many applicants and have firsthand experience of what they have gone through in their own country and then what they go through here."
Croí na Gaillimhe has collaborated with the Department of Justice and Department of Integration on the project.
"The information is very solid, concise and easy to understand," Ms Needham said.
Ketevani Bordzikidze, who is from Georgia and living in Ireland for six years, has refugee status but remembers how difficult it was to go through the process without streamlined information.
"Irish people were so kind and friendly when myself and my young family first arrived in Galway," she said.
"But I didn't speak English and there was no clear way of knowing how to go about applying for international protection. I like to help others who are now in my shoes and these videos outline what you have to do in very simple terms and in your native language.
"They will be very helpful for vulnerable people fleeing here who have been through so much trauma. The videos go through everything step by step and are a great asset."
Croí na Gaillimhe forms part of the St Vincent de Paul Society and is a dedicated resource centre serving vulnerable individuals.
"We are committed to fostering a welcoming and inclusive community," National Secretary of St Vincent de Paul Society Niall Mulligan said.
"The launch of these videos aligns perfectly with our mission, providing tangible resources and promoting understanding and compassion within society.
"There are few more vulnerable than these people seeking international protection and we are more than happy to throw our weight behind this initiative."
