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Number of energy customers in arrears 'could spike' - CRU

The Commission for Regulation of Utilities (CRU) has said the number of energy customers in arrears "could spike" without any energy credits this winter.

Business • 01 Sep

Digital Infrastructure Ireland wants a taskforce to be created to deal with the issues around data centre development

Ireland 'lacks ambition, leadership' around data centres

The State needs to take the lead on data centre policy in order to ensure the ongoing strength of the wider digital infrastructure industry here, according to the chair of Digital Infrastructure Ireland.

Business • 21 Feb

Wholesale electricity prices were 44% lower in 2023 compared to 2022 and 7% higher than the average price in 2021

Electricity and gas customers switching for better rates

12% of domestic electricity customers and 14% of domestic gas customers switched supplier last year, new figures show.

Business • 01 Nov 24

Dr Tanya Harrington takes up new CRU role next month

Dr Tanya Harrington appointed new CRU Commissioner

Dr Tanya Harrington has been appointed as a Commissioner to the Commission for Regulation of Utilities after an open competition run by the Public Appointments Service (PAS).

Business • 08 Aug 24

The new PSO levy will be €3.23 - excluding VAT - a month from October 1

CRU to increase PSO levy from October

The Commission for Regulation of Utilities (CRU) has confirmed today that the PSO levy will increase from October as wholesale electrictiy prices have come down in recent months.

Business • 01 Aug 24

Electricity account problems, government credit queries and billing issues drove the largest volume of contacts, the CRU's annual Customer Care Report for 2023 shows

Account problems and billing issues top CRU complaints

The Commission for Regulation of Utilities said today it received a total of 31,517 contacts from energy and water customers last year, an increase of 1% from 2022.

Business • 10 May 24

The CRU said that moratoria on disconnections are vital in providing support and peace of mind to customers during the winter months

CRU announces disconnection moratorium during winter

Moratoriums on disconnections for all domestic electricity and gas customers for the coming winter have been announced by the Commission for Regulation of Utilities today.

Business • 29 Sep 23

All electricity customers pay network charges through the bills they receive from their suppliers

Electricity customers' network charges to fall by €6

The average electricity customer's network charges will see a decrease of about €6 over the next year, the Commission for Regulation of Utilities said today.

Business • 31 Aug 23

A decision on the disconnection moratorium length will be made in September

Energy regulator extends customer protection measures

Measures put in place by the utilities regulator last winter to protect vulnerable customers struggling with high energy prices are to be extended into this winter.

Business • 29 Aug 23

The number of electricity disconnections jumped 173% to 2,498 in 2022 when compared to the previous year

Jump in number of gas and electricity disconnections

Just under 3,500 customers were cut off from their gas or electricity last year due to non payment.

Business • 13 Jul 23

The CRU has published figures on the cheapest and most expensive Estimated Annual Bills across electricity and gas suppliers

Electric Ireland offers cheapest electricity plan - CRU

Electric Ireland had the cheapest standard domestic electricity tariffs available while Flogas had the most expensive Standard Electricity Plan, new figures from the Commission for Regulation of Utilities show today.

Business • 29 Jun 23

The number of domestic gas customers in arrears at the end of March stood at 160,399

Taoiseach 'concerned' as 23% in arrears on gas bills

The Taoiseach has said he is very concerned to hear that over 23% of people are in arrears on their gas bills.

Ireland • 09 May 23

Energy companies against extending energy moratorium

Electricity companies said extending the winter moratorium on cutting off people's power supply would lead to increased debts for customers and store up even bigger problems for next year.

Business • 20 Dec 22

The number of electricity customers who switched last year was almost 18% higher than the previous year

Energy price hikes drive customers to switch providers

New figures from the Commission for Regulation of Utilities (CRU) show that wholesale gas prices increased by 380% in 2021, while wholesale electricity prices jumped by 260% compared to the previous year.

Business • 20 Dec 22

Panda Power has around 50,000 electricity customers and 10,000 gas customers (Pic:Rollingnews.ie)

Panda Power confirms exit from Irish energy market

Electricity and gas supplier Panda Power has confirmed its intention to make a controlled exit from the Irish energy supply market.

Business • 15 Sep 22

The changes will mean an annual payment of €89.10 for domestic customers and €311.51 for small commercial customers.

Small refund for electricity customers as PSO levy cut

Electricity customers will get a small refund on their bills, following a decision by the Commission for Regulation of Utilities to decrease the Public Service Obligation (PSO) levy.

Business • 29 Jul 22

The CRU is leading programmes of work in the areas of security of energy supply, the Climate Action Plan 2021 and the Clean Energy Package

CRU to create 73 climate action jobs

The Commission for Regulation of Utilities is creating 73 jobs to support the delivery of the country's broadened climate action objectives.

Business • 24 Jun 22

Spanish energy supplier Iberdrola announced that it was exiting the Irish gas and electricity retail market earlier this week

Iberdrola's customer transfer date confirmed by CRU

The Commission for Regulation of Utilities said today that all Iberdrola customers will automatically transfer to Electric Ireland and Bord Gáis Energy on Wednesday June 8 and will remain with those suppliers until September 1.

Business • 03 Jun 22

Iberdrola's Irish gas customers will be moved to Bord Gáis Energy while its electricity customers will be transitioned to Electric Ireland

Iberdrola to exit Irish gas and electricity market

Spanish energy supplier Iberdrola has announced it is exiting the Irish gas and electricity retail market due to market conditions and pricing here.

Business • 31 May 22

Tthe CRU said it received 6,608 contacts through its customer care service last year, 51% on 2020

Complaints to CRU rise by 51% in 2021

The Commission for Regulation of Utilities has said that 2021 was a particularly challenging year for many customers due to the impact of the Covid-19 pandemic and the global increases in energy costs in the latter part of the year.

Business • 19 May 22

The survey reveals that more households switched last year when compared to 2019.

40% have never switched electricity or gas supplier

Around 40% of consumers have never switched their electricity or gas supplier, according to new research by the Commission for Regulation of Utilities (CRU).

Business • 28 Feb 22

CRU said it wants to ensure that customers are protected when engaging with the market

Switching sites show high levels of compliance - CRU

A new audit on the three accredited energy price comparison websites which operate in the Irish energy market show that they all remain in compliance with the current accreditation framework.

Business • 11 Feb 22

Ireland is home to 70 data centres with many more planned - but their concentration in Dublin has put pressure on the electricity grid

Data centres get to grips with EirGrid's Dublin pause

EirGrid says that Dublin's electricity system is under pressure, but its moves to manage that have surfaced tensions between it, business and other sections of the State, writes Adam Maguire.

Business • 16 Jan 22

Data centres are very heavy users of electricity (stock image)

New data centres may need to show power ability

The ability of new data centres to have their own onsite generation capacity equivalent to or greater than their demand, to support supply if needed, will be a key factor in future decision making around whether they are given access to the national electricity grid.

Business • 23 Nov 21

There have been over 30 price hike announcements from Irish energy suppliers since the start of the year

Energy suppliers told to protect vulnerable customers

The Commission for Regulation of Utilities has written to all the country's energy suppliers to reinforce the importance of consumer protection measures for the winter months and beyond.

Business • 12 Nov 21