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Worker usage of AI tools remains low - survey

Despite the huge investment in AI and the proliferation of related tools, usage of the technology remains low in the Irish workplace
Despite the huge investment in AI and the proliferation of related tools, usage of the technology remains low in the Irish workplace

The vast majority of Irish workers are not using artificial intelligence tools on a daily basis, according to a survey by PwC.

Its latest Workforce Hopes and Dreams report found that just 10% of workers here are using generative AI every day.

This is below the global figure of 14%.

Meanwhile only 3% said they were using AI agents every day; compared to 6% globally.

"I am surprised [by the low take-up], especially if we think of how far the technology has come in such a short space of time," said Laoise Mullane, director and AI adoption lead at PwC Ireland. "People aren't using it as much as we expected from a work perspective."

However within the small minority that were using AI regularly, there was strong support for its benefits.

More than two-thirds of workers here said they were seeing a greater quality of work through their AI use, while 64% say the quality of their work has improved.

More than half, meanwhile, say their creativity has increased.

"People are able to do things faster than they could before, they're doing more work than they could before," said Ms Mullane. "They're doing it differently from a creativity perspective."

The survey does show that 43% of Irish workers had used AI for their role in the past month, suggesting that many had tried the technology but not seen enough of a benefit to make it a regular habit.

"In my experience, once people start using these tools there's a bit of a snowball effect," said Ms Mullane. "Once you start to realise what this can do for you, you're going to start using it more frequently.

"I would be concerned that the ones that are not leaning in are not getting the supports required to give people the skills and capabilities that we need - so it's important that organisations don't just give these opportunities to the few, they give them to everyone."

Outside of AI usage, the survey also highlights the continued pressures facing workers here.

Just over one third of workers aid they were feeling overwhelmed at work at least once a week, while 59% said they were experiencing financial strain.

Ms Mullane said this highlighted the need for companies to take a much broader look at their employee's welfare to ensure that they are properly looked after.

"Year on year we're seeing that financial strain continues to be an issue," she said. "What that means is that people are coming to work, they're stressed, this is something that they can't leave at the door.

"[It's important] you're looking at total well-being of employees, and that you're giving them all of the support they need around their finances."

The survey also highlighted a gap in workers' trust of their managers - particularly those at the top of their organisating.

She said this is something that can and should be addressed as quickly as possible by companies.

"Especially given all of the uncertainty and vulnerability of the workforce with the fast pace of AI, that trust is so important," she said. "Leaders need to be transparent and consistent in terms of what they're doing."