skip to main content

Meta to use AI chats to personalise content and ads from December

Meta said users' interactions with its AI features would be added to existing data such as likes and follows to shape recommendations for content and ads, including Reels and ads
Meta said users' interactions with its AI features would be added to existing data such as likes and follows to shape recommendations for content and ads, including Reels and ads

Meta Platforms said today it would begin using people's interactions with its generative AI tools to personalise content and advertising across its apps such as Facebook and Instagram starting on December 16.

Users will be notified of the changes from October 7 and they will not have an option to opt out, the social media giant said, though the update applies only to those who use Meta AI.

The new system is not being rolled out in Ireland at the moment.

"For now, we're rolling out this update to users globally - except in the EU, UK and South Korea as we continue engaging regulators there," a Meta spokesperson said.

Meta said users' interactions with its AI features, whether by voice or text, would be added to existing data such as likes and follows to shape recommendations for content and ads, including Reels and ads.

For example, a user talking about hiking with Meta AI could later be shown hiking groups, friends' trail updates or ads for boots.

"People's interactions simply are going to be another piece of the input that will inform the personalisation of feeds and ads," said Christy Harris, privacy policy manager at Meta. "We're still in the process of building the first offerings that will make use of this data."

When people have conversations with Meta AI about more sensitive topics such as their religious views, sexual orientation, political views, health, racial or ethnic origin, Meta will not use those topics to show them ads, it said.

Meta AI now has 1 billion monthly active users across the company's family of apps.

CEO Mark Zuckerberg said at the company's annual shareholder meeting this year that the "focus for this year is deepening the experience and making Meta AI the leading personal AI with an emphasis on personalisation, voice conversations and entertainment."

Meta launched its first consumer-ready smart glasses with a built-in display at its annual Connect conference last month.

The company's use of AI interactions for ads comes as other tech giants, including Google and Amazon, have begun monetizing AI tools, often through cloud-based services. But few have used AI chat interactions to personalise content and advertising across multiple platforms at the scale Meta is attempting.