Online bank Revolut is rolling out a new security measure to help customers uncover impersonation scams, and make contact between customer support and Revolut customers safer and more reliable.
Revolut, which has more than 3 million customers in Ireland, said it is introducing In-App Calls to help customers expose phone call scams.
Impersonation scams are when a fraudster pretends to be someone's bank, an authority, or a trusted person, before convincing their victim to send them money or share sensitive details, compromising the safety of their money.
Revolut said the number of impersonation scams affecting its customers are now at their lowest level in nearly two years.
It said this fraud reduction has been achieved because more than a third of its workforce works in FinCrime-related roles and the release of several advanced security features.
Revolut said it wants to make personal customers aware that the vast majority of calls being made from Revolut Customer Support to customers will be conducted in-app.
Regular phone calls will still take place in a few specific cases, including for app access recovery or when a customer has a poor internet connection.
However, it said these calls will be planned in agreement with the customer in advance.
In-app Calls will also be coming to Revolut Business customers soon, it added.
"It's really important for customers to take notice of this innovation," said Malcolm Craig, General Manager at Revolut Bank UAB - Ireland Branch.
"We have a fervent focus on improving our customer experience at Revolut and securing our position as one of the most trusted brands in Ireland. This new security measure goes a long way to quelling the impersonation scams that plague the financial services industry," he said.
"More than a third of our workforce are in FinCrime-related roles now, and we'll continue to develop our customer protections to ensure Ireland is a safer place to bank for consumers," he added.
