Technology consultancy firm, Konversational, has announced a €2 million partnership with IT services firm, Ergo.

It is the first Irish and European deal of its kind.

Konversational will provide Ergo with ServiceNow's Service Provider specific customer workflow solution Technology Provider Service Management (TPSM).

The deployment of TPSM forms part of a digital transformation programme and is part of ambitious market expansion plans for the managed IT services provider.

The technology will enable a seamless connection between Ergo customer care and client services operations with their customers.

Konversational said it will deliver an enhanced experience by providing AI powered self-service functions, proactive care through self-service alerts and faster resolution of issues.

It said Ergo will have a distinct advantage in the marketplace as a ServiceNow provider capable of providing existing ServiceNow customers with this type of unique system integration.

John Gilleran, Director, Konversational said, "Customers want a seamless, effortless experience where they have more control and visibility over their services. TPSM will bring Ergo’s customer care and operations teams together to meet this demand and provide Ergo with powerful service and product advantage in a hugely competitive global market."

John Clancy, MD Managed Services, Ergo said, "What this technology offers will radically change the way we work and how we service our clients going forward to maintain our position as a leading service management partner in Ireland."

While Paul Turley, Sales Director, ServiceNow said, "Digital workflows are the building blocks for modern customer experiences. Our technology will enable Ergo to rapidly scale customer operations, by automating processes across front, middle and back offices, creating a more seamless customer experience."