US firm Genesys is creating 100 new software roles at its plant in Galway.

The company said its research and development centre for digital and artificial intelligence (AI) in Galway is a key driver of technology innovation as it works to transform the way brands and people connect in a digital-first world.

Genesys first established its presence in Galway in 2018 when it bought local AI start-up Altocloud.

At that time, it said it would create 200 jobs in the region by the second half of 2021 and it is on track to meet this commitment.

Now, it plans to fill an additional 100 software engineering roles based at its Galway facility or across Ireland in remote positions spanning software development, cloud computing, DevOps, AI and user experience, a 50% increase over its original commitment.

As a result of this growth, Genesys said it will relocate to a larger Galway location in the Bonham Quay development in the fourth quarter of this year.

"We're expanding our software R&D workforce in Ireland to support our continued business growth. Ireland has a rich and diverse pool of tech talent that has been a significant contributor to our ability to deliver market differentiating customer experience innovation," said Joe Smyth, senior vice-president of research and development and site lead for Galway at Genesys.

"The world has changed significantly during 2020, and we expect the new state-of-the-art facility to accommodate our workforce as it evolves," Mr Smyth added.

Taoiseach Micheál Martin said the new Galway jobs are a strong vote of confidence in the skills, talent and ability of the country's workforce and of Ireland's continued attractiveness as a destination for international investment.

Tánaiste and Minister for Enterprise Trade and Employment Leo Varadkar said that Genesys is now well-established here and the announcement of 100 additional roles - an increase on its initial headcount target - underscores the company's commitment to Ireland and the West.

"I understand that in addition to the Galway-based jobs, the company is also offering remote work options which opens up opportunities for people right across the country," Mr Varadkar added.