Internet users here have been warned to be on the look-out for a new phone scam during which fraudsters pretend to be from Amazon or Amazon Prime.

According to FraudSMART, some consumers are getting calls telling them that they have been charged for an Amazon Prime subscription or that they are eligible for a refund for an unauthorised transaction on their Amazon account.

"The fraudster then advises the victim that their subscription was purchased fraudulently and that remote access to their computer is required to provide a refund to prevent this from reoccurring," said Olivia Buckley, head of the Banking and Payments Federation Ireland FraudSMART programme.

"They are asked to download software and give remote access to their accounts, enabling the fraudster to gain access to the customer's online banking and making a payment to the fraudster’s account."

Ms Buckley said consumers should be very wary of unsolicited calls where the caller asks for personal details, financial information or remote access to a computer.

In such circumstances, the advice is to hang up and then make contact independently with the company on a phone number or email address you know is genuine. 

Often fraudsters using this tactic will offer a contact phone number, but this could be fake.

Ms Buckley also said landline users should be sure they hear a dial tone before they make that call because both people must put their phones down in order for a landline call to be terminated.

"We take phishing and spoofing attempts on our customers seriously, and will never call a customer for payment outside of our website," Amazon said in a statement to RTÉ News.

"If a customer has concerns or receives a call they believe is not from Amazon, they can check the help pages for guidance using the following link -"