Communications regulator ComReg has said Eircom is still in breach of rules concerning access to information about customers.
The regulator found last year that sales agents for Eircom's retail division were able to obtain other telecoms operators' customer account numbers directly from Eircom's wholesale systems. The information is not meant to be made available to any retail operator unless provided by customers themselves.
A ComReg investigation found that, although this was contrary to Eircom guidelines, the company's retail sales staff could circumvent internal procedures to gain access to the information.
The regulator said Eircom had promised to introduce new controls on the information, but it was still not satisfied with the measures taken.
ComReg said that were Eircom's own retail arm to have direct access to the information, Eircom would have an unfair advantage over its competitors in winning customers.
