The Director of Telecommunications Regulation, who has been designated as the Independent Regulator for the postal sector, today outlined her new role and the procedures she intends to put in place in the sector.
According to Etain Doyle, while there are differences between the postal and telecommunications markets and regulatory structures, the key focus on providing for users remains the same for the two sectors.
'Critical to this, will be securing improvements in the quality of service, and ensuring that all citizens have a high quality postal service with daily deliveries,' the Regulator said.
Responsibility for setting quality of service targets, monitoring performance against those targets and publishing the results has been transferred to the ODTR.
One of Ms Doyle's first projects will be to look at An Post's Cost Accounting Procedure to ensure that they are robust enough to verify that prices are geared to cost and that costs are effectively controlled.
