A new online application facility has been opened to allow people apply for a Covid Recovery Certificate without contacting the helpline.
The online Recovery Certificate portal - Recovery Certificate Portal - will allow people to fill out a form online to request a certificate of recovery.
The Department of Health said it will operate in conjunction with the freephone number and advised that people can apply for the cert if they had a positive RT-PCR test more than 11 days ago and less than six months ago.
This certificate proves that you have had Covid-19 in the last six months and is considered another form of the EU Digital Covid Certificate.
However, there is a misspelling in the web address for the online portal, with 'certificate' misspelled as 'certifcate' in the web address.
Though the link will work anyone manually typing in the web address or googling with the correct spelling will be sent to the wrong website.
The helpline number 1800 807 008 - +353 76 888 5513 when calling from abroad - is recommended for people who are having problems with their digital certificate following vaccination and are travelling abroad in the next ten days.
The department said general travel advice is available on gov.ie/travel.
Meanwhile, a man who spent five days trying to get through to the Digital Covid Certificate Helpline has given up on flying to the continent for surgery.
The man, who had not received his cert following vaccination, had tried to contact the helpline over 11 times in the first four days.
He reported being left on hold for hours at a time as he tried to obtain the cert necessary for travel to a European city.
He was due to fly out on Tuesday for the keyhole surgery appointment which he had waited 17 months to get.
However, after trying unsuccessfully again this morning, he gave up and cancelled the operation.