A garda survey has found that most people do not believe An Garda Síochána is well managed or provides a world-class police service.
Just 55% of those spoken to for the Garda Public Attitudes Survey believed the force was effective in tackling crime and a third did not agree it was community-focused
However, nine out of ten people trusted gardaí and believed they were friendly or helpful.
The survey also found a reduction in the number of people who said they were victims of crime and a decrease in the fear of crime.
There was an increase in the number of victims prepared to report a crime but a large number who felt they were not getting the right information on their case.
Three quarters of those surveyed felt crime was a serious or very serious problem and more than half of them worried about it.
Garda visibility was poor in that just over a third of people were aware of garda patrols in their area.
The survey of a representative sample of 1,500 people was carried out by Amárach research and covers the first three months of this year
It was taken before the revelations in relation to the million false breath tests, 14,000 wrongful convictions, and Garda Commissioner Nóirín O'Sullivan's appearance before the Public Accounts Committee and the subsequent publication of a highly critical report.
An Garda Síochána welcomed the improvement in its satisfaction ratings and the reduction in the number of people reporting crime.
Deputy Commissioner John Twomey said this shows the importance of a strong focus on tackling key crimes and on the victims of crime.