A British government report into last year's 7 July bombings in London says the emergency response was inadequate and survivors and families of the victims did not get the support they needed.
The report praises the bravery of emergency workers but says communications and medical procedures need to be improved.
The Home Office report, which was published this morning, lists a series of failings in the emergency response to the events of 7 July last year when suicide bombers targeted three underground trains and a bus, killing 56 people including themselves.
The basis of the report was interviews with survivors and bereaved families.
They reveal the casualty bureau which was set up was unable to handle the number of calls it received.
It took too long to identify some of the victims and only the most severely injured received adequate support.
Relatives found it difficult to locate injured loved ones.
Many got little or no help in coping with trauma and there were serious flaws and delays in the subsequent compensation process.
Meanwhile a separate report which was also published today and focuses solely on the emergency services says their response was very successful.
The Home Secretary, John Reid, said that where shortcomings had been identified, work was in hand to address them.
