Good WiFi makes all the difference in our everyday lives. From working at home to online gaming to catching up with family over FaceTime, the uses are always important.
It doesn't matter whether it’s a crucial email or just playing one more match online; these moments are important to us.
Virgin Media Red House has a team of technicians that prioritise optimisation in everything they do. They know that it doesn’t matter what the uses are for; if it’s important to you, it’s important to them.
Red House technicians understand that all homes are different; their setup and needs vary from one family to another. They equip you with the technology that best suits your home’s needs, bringing expertise and tools to help resolve any WiFi issue.
One area that is always analysed is the placement of your WiFi router. While many factors determine speeds and connectivity, where your router is placed can make all the difference.
When you avail of Red House technicians, solving WiFi issues is second nature to them, enabling them to resolve your connection woes efficiently.
And not only that, you get a Lifetime WiFi Guarantee: if your issues continue, you get €150 in credit.
Human connection
When you bring someone from Red House into your home, it’s not just a job; it’s a person who understands your wants and needs.
In a world where chatbots are pushed and AI has us all, you can’t beat a human connection where you can chat to someone while having broadband set up and maintained.
They know that every home is different and will make sure they get the best from your broadband connection, so every nook and cranny is covered for life.
Virgin Media Red House technicians have seen it all and can handle any situation, while bringing that human touch that turns a job into a social encounter.
Take Barry, who set up his home office in the attic. While it provides peace, the WiFi router is on the ground floor, so the signal is weak. This doesn’t help for someone who regularly does video calls and needs reliable speeds to communicate and share important files.
The solution is the Smart WiFi Pods, which eliminate blackspots by extending your WiFi signal. This means all parts of his home are covered, including the attic. During the chats with the Red House Technician, they find out they recently went to Rome and got recommendations for good restaurants outside the tourist-trap areas.
Another example is Francesca, who enjoys cooking and loves looking up recipes on YouTube. However, when in the kitchen, she notices that the signal drops. This isn’t great when you’re halfway through making a delicious chestnut carbonara recipe.
The Red House technician recognises that multiple Bluetooth devices around the old router are interfering with the signal and so installs the new router in a different location to help with this.
During it, they bond over their shared love of cooking; the technician reveals they have a sweet tooth, so Francesca shares the black bean brownie recipe she made—complete with raspberries on top for that extra sweetness—and they share recipes.
And what about Lorcan, who prioritises online gaming over everything? Fast speeds are the difference between winning and losing, but he also wants to be able to take his Switch 2 anywhere around the house, whether it’s playing it in bed, or out on the patio, without the connection dropping.
The solution provided by the Red House technician ensured that his broadband connection was both optimised and future-proofed, so when faster speeds are available, everything is set up. They also ensure smooth speeds in every room so his gaming sessions aren’t interrupted.
While this was happening, both Lorcan and the technician got into a heated yet respectful debate over which kart combo was the best in Mario Kart World.
It turns out the technician is a fan of Toadette driving a Baby Blooper kart for the speed, while Lorcan leans more towards Wario with a Reel Racer kart, but they agree to put it to the test later by competing in a Knockout Tour when they’re both free.
Best of all, Virgin Media Red House is so confident in what it does that it offers a Lifetime WiFi guarantee: if the blackspots persist, you get €150 in credit guaranteed.
All of this and more is delivered by real people who are passionate about getting the best setup for you, while having their own hobbies and interests. A Red House technician is more than just a worker; they’re a person you can have chats and bond with.
So let Red House technicians bring their expertise and knowledge, while you get the tea and biscuits. And let the chats flow.
