Bank of Ireland's fraud prevention team received over 10,000 calls from customers during the peak Christmas period, handling over 400 customer calls on Christmas Day alone.
Over the holiday period, the busiest day for customer calls was 22 December with 2,375 calls received.
New Year’s Eve also proved to be busy for the fraud prevention team with over 1,650 calls.
Along with a major focus on fraud protection, Bank of Ireland also announced a range of new initiatives and services, including accessible ATM fleet, SignVideo interpretation service & Irish Text Relay Service (ITRS), voluntary gambling blocks and Ecosaver mortgages.
Bank of Ireland's Chief Customer Officer Áine McCleary said the bank has "simplified how customers access and use products, including through digital experiences that make banking easier, faster, and more personal."
