Car rental websites have improved their consumer information and contract terms after a coordinated EU-wide sweep of 78 third-party car rental websites in 2022 by consumer protection authorities in 10 EU member states - including Ireland - and Norway, led by the European Commission.
The Competition and Consumer Protection Commission, working with EU consumer authorities, proactively engaged with Etrawler Unlimited Company, trading as Holiday Autos and Argus Car Hire here, to clarify consumer information on these car rental websites.
The sweep identified areas of potential non-compliance with consumer protection laws by various car rental websites.
Issues raised with Etrawler were addressed to ensure that consumers can make informed choices based on clear information.
Since early 2024, Argus Car Hire and Holiday Autos have implemented a number of positive changes across their websites including the addition of contact email alongside a pre-existing phone number, chat function, WhatsApp and customer portal.
While road taxes and airport fees were included in the quoted price, following engagement with the CCPC the price summary box now also clearly states that these charges are part of the total cost, making it easier for consumers to understand exactly what they are paying for.
Clearer information on the use of credit and debit cards is also provided during the booking process and in booking confirmation emails.
Pat Kenny, CCPC commission member, said the commission want consumers to feel confident and protected when renting a car online.
"Online car rental should be transparent and fair for every consumer," Pat Kenny said.
"We welcome the action taken by Etrawler to enhance clarity and transparency of the information available to consumers, enabling them to make informed decisions. The results of the sweep on car rental websites demonstrate how the CCPC and consumer protection authorities across Europe work together to ensure consumers' rights are upheld", CCPC commission member added.
