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Ryanair delays paperless boarding passes until November

Ryanair said almost 80% of its passengers already use its digital boarding pass
Ryanair said almost 80% of its passengers already use its digital boarding pass

Ryanair has delayed its move to 100% paperless boarding passes to the start of its Winter schedule on November 3.

The airline said that almost 80% of its passengers already use its digital boarding pass.

From November this year, Ryanair passengers will no longer be able to download and print a physical paper boarding pass but will instead use the digital boarding pass generated in their "myRyanair" app during check-in.

Ryanair said that as a result of this customer initiative, it expects to eliminate almost all airport check-in fees from November, as all passengers will have checked-in online or in-app to generate their digital boarding pass.

It said the move to entirely paperless boarding will enable passengers to reduce their carbon footprint by eliminating unnecessary paper, saving over 300 tonnes in paper waste each year.

Dara Brady, Ryanair's CMO, said that like other ticket industries (concert, sports venues, rail) there has been a massive switch to using mobile.

"With almost 80 of Ryanair customers already using the myRyanair app, it is time to transition the remaining passengers to digital, which will see them reduce their carbon footprint and receive a smoother and enhanced travel experience from November 2025 as Ryanair continues to grow to 300m passengers over the next decade," he said.

He said the move to 100% paperless boarding passes from November 2025 will allow the airline to deliver an enhanced travel experience for customers, streamlined through the myRyanair app during its less busy Winter schedule.

"This will be particularly useful to passengers during disruptions as it will facilitate real-time updates from our Ops Centre directly to passengers' phones, and will also provide them with alternative flight options, and offer transfers or hotel accommodation options when necessary," he said.