Irish consumers are worried that generative artificial intelligence could lead to more sophisticated financial fraud, according to a new survey from PTSB.
The report also found low levels of support for AI-generated financial advice, with consumers favouring human support when managing their finances.
According to the latest PTSB Reflecting Ireland Report, 72% of consumers here are concerned about AI-enhanced fraud.
Six out of ten people said they worried about online shopping fraud, with a quarter of respondents saying they shop in-store to reduce their risk.
Seven out of ten people said they had experienced attempted financial fraud, with more than a quarter (27%) saying they had fallen victim to fraud.
Younger people and those living in Dublin were more likely to lose out to fraudsters.
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While the survey found that the vast majority of respondents used digital banking services, 80% said there is still a role for cash in certain areas.
Consumers also wanted human interaction to be available, especially when applying for products like mortgages or investments, or when reporting suspicious transactions.
The survey also asked for consumers' view on the state of the economy.
It found that the cost of living remained the most important issue for 34% of people, immigration was the top issue for 14%, while housing was the main concern for 13%.
Just under a third said they believed the economy was on the right track, while 56% said it was on the wrong track.
Meanwhile 18% said they are better off now compared with a year ago - down on the survey in March. However the proportion saying they were worse off also fell, from 32% to 28% in this survey.
