Online fashion marketplace Zalando returned to growth in the first quarter after three consecutive declines in gross merchandise volume, as bets on more premium brands and its business servicing other retailers paid off.
While fast-fashion retailer Shein is a threat to Zalando's revenues and customer numbers, its chief financial officer Sandra Dembeck said the company does not want to compete on price, instead trying to differentiate itself with a range of higher-priced brands such as On Running, which it recently added.
"We do not want to compete in the ultra fast fashion, ultra low price point segment," Dembeck said in a press conference.
Zalando's average order value increased to €60.4 in the first quarter, from €57.3 a year earlier.
Quarterly gross merchandise volume (GMV) - a key revenue metric measuring the total value of all goods sold - rose 1.3% to €3.27 billion from €3.23 billion a year earlier, the German online fashion retailer said.
As inflation has hit demand for clothes, Zalando has sought new revenue drivers and started offering its platform and logistics network as a service to other retailers and brands.
Revenue from Zalando's business-to-business (B2B) service was up 13% at €215m.
Zalando's number of active customers fell, however, to 49.5 million from 51.2 million a year earlier, and revenue dipped 0.6% to €2.24 billion.
Along with weaker demand after a pandemic-fuelled surge in online shopping, increased competition from Shein - which sells $5 T-shirts and $10 shoes - has weighed on Zalando.
Dembeck said the decline in Zalando's customer numbers could partly reflect shoppers turning to "new incumbents" with lower prices, but was also a result of Zalando introducing a minimum order value of €29.90 to qualify for free delivery as it focused more on profitability.
"We feel that with that, we're in a very healthy position because now we can really leverage those active customers (and) increase their spend with us," she said.
In a bid to reduce the number of returns - a major threat to profits for online retailers - Zalando developed a tool to predict sizing based on photos submitted by customers, and launched the service in Spain, France and Italy in the first quarter, adding to Germany, Austria and Switzerland.
The company said its adjusted earnings before interest and tax (EBIT) swung to a profit of €28.3m from a loss of €0.7m a year earlier.
Zalando confirmed its outlook for GMV and revenue to grow as much as 5% in 2024, with adjusted EBIT of €380-450m.
