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Daa's 15-point improvement plan for Dublin Airport to avoid delays this summer

Kenny Jacobs, the CEO of Dublin airport operator daa
Kenny Jacobs, the CEO of Dublin airport operator daa

Dublin Airport operator daa has introduced a new 15-point plan aiming at improving standards for passengers at the airport over the coming months.

The plan will see a whole range of improvements made in the terminals and to passenger services at Dublin Airport.

These include quicker security times, additional seating - including the addition of designated family seating areas - and a mix of new and improved food and beverage options throughout both terminals.

Daa wants to get 90% of passengers safely through security in less than 20 minutes this summer, after big delays and disruptions last summer.

So far this year, with 92% of passengers have been processed through security in under 20 minutes.

A full refurbishment of Fast Track is already underway in both Terminal 1 and Terminal 2.

Passengers departing from Dublin Airport over the coming months are advised to arrive at their terminal two hours in advance of a short-haul flight and three hours before a long-haul flight.

Dublin Airport has flights to almost 190 destinations in 39 countries, operated by 44 airlines for the summer months.

More than 1.5 million extra seats have been added across the airport's route network, which is 6% higher when compared to last summer.

Daa also said today it is placing an increased focus on ensuring the airport is clean, with its cleaning team putting in 1,500 hours and conducting 120 cleaning inspections every day this summer.

Travelling through Dublin Airport will be easier, following a decluttering over recent weeks. This summer will also see the addition of five new places to eat and drink as well as an additional "pop-up" coffee outlets at the busy 100 gates during peak times.

Meanwhile, getting to and from Dublin Airport will also become easier this summer, with 15% more bus routes operating and 20% more taxi permits issued.

Kenny Jacobs, daa CEO, said today that the airport has listened to passengers' feedback.

"This summer, our passengers can expect to see more staff, shorter queues, more seats, new family seating zones and less clutter across the airport. There will be more buses and taxis at the airport, and more places to eat and drink," he said.

"Passengers will also be able to enjoy faster free Wi-Fi, with average speeds to be doubled over the course of this year. Charging their devices will be easier as well, with 20% more power sockets and USB charging ports," he said.

"A full audit of existing sockets and ports has also been completed, with all broken units having been replaced," he said.

"Passengers using Dublin Airport can expect an improved experience this summer with higher standards across the airport and getting back to our usual travel advisory of two hours for short-haul and three hours for long-haul," Mr Jacobs added.

Speaking to RTÉ's News At One today, Kenny Jacobs said that Dublin Airport has about 700 security staff and that will increase to about 820 for the summer peaks.

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He said security staff numbers "takes us back to numbers that are higher than where we were pre-pandemic and that allows us to do security the way we want to, which is 90% of people moving forward in 20 minutes or less".

He said there will still be busy days but the advice for passengers for the summer period is that if they are flying short haul, they should be in the airport terminal two hours before their flight.

He said those flying long haul should be in the airport terminal three hours before their flight departs.

He also appealed to passengers not to arrive at the airport too early for their flight.

"Don't come to the airport four hours or more before your flight because there is no need, because we expect security will be operating smoothly," he said.

On delays at baggage reclaim, Mr Jacobs said this was something that customers found to be an issue last summer mainly and was as a result if inbound delays out of Canadian airports in particular and some US airports.

However he said the daa have been working with baggage handlers in order to avoid such delays.

Mr Jacobs said there are still concerns around disruption due to problems with air traffic control in other countries which could cause delays to passengers travelling into and out of Ireland.

"It still is a concern, at the moment if you take year to date, 80% of all delays across all of Europe were due to French air space being delayed over issues with air traffic control and I would expect that to be an issue this summer," he said.