Datapac's managed services revenue grew to €6m in 2021, due to increased demand for its managed IT helpdesk service which grew by more than 50%.
The technology solutions and services provider said demand for the managed IT helpdesk service has been driven by rising end-user expectations of customer support consistency and availability, a shortage of skilled IT professionals to deliver customer support in-house, and a need to manage new ways of working, particularly from home.
In recent years, Datapac has expanded its customer support team as well as enhancing its service infrastructure to meet a rising market demand for managed IT helpdesk services. This includes an investment in management platforms, new automated technologies, and a more than €500,000 investment per annum in training and development for its team.
Datapac's total managed services customer base has grown beyond 750, with Irish organisations including Special Olympics Ireland, Local Government Management Agency, and Kefron.
Karen O'Connor, general manager, Datapac, said: "Organisations face an increasingly high bar for meeting the support expectations of their end-users, who are now accustomed to high levels of availability and faster response times. This can be a challenge for businesses and many are turning to managed providers like Datapac with the skills, knowledge and infrastructure in place to integrate within an organisation and provide seamless IT helpdesk support.
