Waterford-based Klearcom is set to expand to the US and create more local jobs, after securing an €800,000 investment round led by DBIC Venture.

The company which is operating in the global interactive voice response (IVR) market plans to hire an additional 30 people by the end of 2023 - growing its team to over 50 staff members.

The new roles, the majority of which will be Waterford-based, will be in areas including sales, R&D, Machine Learning, AI and operations.

Organisations with vast customer bases use IVR systems to route and prioritise incoming calls.

However, any glitch in the process can lead to lost customers and therefore revenues.

Klearcom automates tests for large multinationals to help ensure seamless customer interactions with their IVR systems.

The company's customer base already includes a number of major global pharmaceutical and technology companies, while its international customer pipeline spans a range of sectors.

Kearcom said the funding announced today will support it as it prepared to open an office in the US next year, allowing it to target large domestic US companies.

The new office will be in addition to its Waterford HQ and a satellite office in Ahmedabad, India.

DBIC Ventures led the investment round by contributing €300K from its latest early-stage fund.

Launched in 2019, the fund will invest in up to 30 highly scalable, export-focused Irish software and MedTech companies by the end of 2024.

The fund is backed by leading Irish technology entrepreneurs and business leaders, as well as Enterprise Ireland.

Other contributors to the Klearcom investment round were the Halo Business Angel Network (€250,000) and Enterprise Ireland (€250,000).

"The speed at which technology, and therefore customer expectations is evolving has meant that customer experience is a huge focus for businesses," said Liam Dunne, co-founder and CEO of Klearcom.

"Yet they have a blind spot when it comes to IVR performance and as a result, they are losing valuable customers," he added.

Klearcom replicates the customer experience and raises a flag when there is an issue.

"The IVR testing market is saturated by companies using legacy infrastructure," Mr Dunne said.

"We are a young competitor and have the agility required to relentlessly innovate and bring one-of-a-kind services to the market," he added.

Colm O’Sullivan, Partner at DBIC Ventures, said Klearcom’s unique offering and strong focus on cutting-edge technology makes it an exciting player in the global IVR testing market.

"As an export-focused software company, which is already operating at scale serving customers globally, it is an obvious fit for DBIC Ventures," he said.