Many of us have to deal with difficult people in a workplace on a day to day basis.

So what's the best way to cope with these types - charm or challenge?

Psychotherapist Siobhan Murray gives The Business some tips on the issue.

We need your consent to load this rte-player contentWe use rte-player to manage extra content that can set cookies on your device and collect data about your activity. Please review their details and accept them to load the content.Manage Preferences