The Commission for Aviation Regulation has issued an advisory to consumers about their right to a refund if their flight is cancelled.
The Commission points out that passengers are entitled to a refund of the ticket prices, if a flight is cancelled. Regulations state that the airline must refund the ticket price within 7 days of the flight being cancelled.
However in its communique to consumers the Commissions states, 'We appreciate that this timeline can be challenging in the current environment'. The Commission makes reference to the fact that airlines are dealing with a high volume of cancellations and need to work to safeguard staff.
Many airlines are offering vouchers to passengers, but the Commission points out today that passengers are 'under no obligation' to accept such vouchers. There has been widespread criticism of both Aer Lingus and Ryanair for not offering refunds upfront. Both have offered vouchers for future travel, but also offer customers the option of a refund.
Consumers who opt for refund of flights costs, and do not receive one within 7 days can make a complaint to the airline if no satisfactory response is received within 6 weeks, then a complaint can be logged on www.flightrights.ie for flights which were due to depart Irish airports.
