Irish outsourcing firm Abtran has renewed its contract with Electric Ireland to continue to deliver customer service solutions to its 1.2 million energy customers around the country.
The deal is worth about €30m over three years up to 2022, with an option to extend for a further four years.
Abtran's partnership with Electric Ireland first began in 2004 and today's new contract marks the further renewal of the relationship after a competitive tendering process.
Mike Maloney, executive chairman of Abtran, said the third renewal of its contract with Electric Ireland demonstrates the valued-added approach that Abtran strives to achieve in partnership with its clients.
"Delivering customer service excellence is a collaborative journey that requires a long-term commitment to people and technology. We are delighted to have been selected to continue this journey with Electric Ireland," Mr Maloney said.
Marguerite Sayers, Electric Ireland's executive director, said the company was confident that Abtran's expertise will help it focus on excellence and personalised service provision across every customer interaction.
"Abtran's innovative approach also enables efficiency and this has created the overall best value for our requirements and, in turn, for our customers.
"I’m confident that this mutual commitment will support our continuing competitiveness and enhanced service delivery in the rapidly evolving Irish energy market," Ms Sayers added.
Abtran has operations in Cork, Sligo, Maynooth and Dublin, as well as staff based on-site in client organisations including Dublin and Cork.