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Marriott looks to reboot loyalty plan after cyber attack

Marriott Bonvoy will replace the existing loyalty programmes - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest
Marriott Bonvoy will replace the existing loyalty programmes - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest

Marriott International will relaunch its loyalty programme under a new brand name, as it seeks to undo the damage to its name from a massive cyber attack that led to millions of customer records being stolen. 

The world's biggest hotel chain said the new brand, Marriott Bonvoy, will replace the existing loyalty programmes - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest. 

It will integrate the three brands into one name, with the launch on February 13.  

The company, which owns the Ritz-Carlton and St Regis luxury hotel brands, disclosed earlier this month that fewer than 383 million customer records were stolen in a cyber attack on its Starwood Hotels reservation system. 

Marriott has phased out the Starwood reservations database after it acquired the hotel chain for $13.6 billion in September 2016.

The hack began in 2014, a year before Marriott offered to buy Starwood.