Two travel companies have registered steep drops in the annual CX Ireland Customer Experience Survey. Ryanair dropped out of the top 100 following the seat allocation controversy - the survey was conducted before the recent flight cancellations. Meanwhile, taxi app mytaxi, formerly Hailo, dropped 94 places. Credit unions topped the list for the third year running.
Gerard O'Neill, chairman of Amárach, which carried out the survey, said the credit unions, together with the high listings for An Post and a number of pharmacy brands pointed to the importance of the personal touch in Ireland in particular. Nonetheless, a number of digital companies made big strides and a number of them made their way into the top ten positions.
"Parcel Motel, for example, came out of nowhere. It wasn't listed last year. Now it's at number six in the top 100. They're part of this new hybrid model where we're ordering on line and then having the product delivered to us," Gerard O'Neill said.
Where there are brands moving up the list, there are also brands falling. Mytaxi, formerly Hailo, registered a massive drop this year. "Hailo was a bit of a star when we started but they've fallen out of the top 100. It was the biggest fall of any brand in the three years we've been doing this survey. It goes to show that digital brands can be very vulnerable," he said.
Ryanair was another company that fell on the annual charts. "They were rising last year and we thought thought they were going to go great places. The seat allocation controversy saw them fall out of the top 100. It was before the recent flight cancellation controversy so I suspect they've fallen even further in the meantime," he concluded.
MORNING BRIEFS - AIB has filed an application with the High Court that will see the company pressing ahead with a corporate restructuring. The move is in response to European regulatory rules designed to reduce taxpayer exposure in the event of a bank going bust. Much like Bank of Ireland during the summer, AIB will establish a holding company called AIB Group.
*** The former chief executive of Aryzta, Owen Killian, was paid around €1.5m in the 2017 financial year, according the the company's annual report. That was down from a remuneration of around €2.2m in the previous year. Mr Killian stood down in March after the company issued a profit warning and a big drop in the share price. He was replaced by former DAA chief, Kevin Toland.
*** Shares in Irish food company Greencore have made some gains in London this morning. The company's share price fell around 7% yesterday after a listeria scare at its plant in Rhode Island. The US food and drug regulator said no traces of listeria had been found in the finished products but Greencore issued a voluntary recall of sandwiches; it said there were no reports of illness.
*** Ryanair has reported a 10% increase in the number of passengers it carried in September, despite cancelling thousands of flights. The airline says it carried 11.8 million passengers in September, up from 10.8 million the same time last year. The airline also said its load factor - or the proportion of seats it fills on each flight - increased to 97% from 95% in September last year.