European authorities have just brought out a report showing the number of complaints about airlines has shot up 200% in 2010.
The volcanic and two bouts of snow at the beginning and end of last year made it a nightmare for travelers, but nonetheless there is a pattern of increased complaints since 2006.
If you are flying this Christmas remember these key points if your flights are disrupted, cancelled, or if your luggage goes astray.
If your flight is cancelled you are entitled to a refund or to re-routed on the next available flight or at a later date.
If waiting for the next available flight the airline has to provide meals and accommodation.
If your flight is delayed (over 2, 3, 4 hours depending on the length of the flight), you are entitled to meals and accommodation.
After a five-hour delay you can pull out and get a refund.
If there are not extraordinary circumstances for the cancellation you are entitled to additional financial compensation and for delay if you arrive at your destination 3 or more hours after the scheduled time.
The airline is required to give you information on your entitlements should your flight be delayed or cancelled.
- Find out more about your air passenger rights and submit a complaint on CAR’s new website: www.flightrights.ie
And be careful: From 15th December, Ryanair’s baggage fees have increased. So weigh your bags before you leave for the airport.