European authorities have just brought out a report showing the number of complaints about airlines has shot up 200% in 2010.

The volcanic and two bouts of snow at the beginning and end of last year made it a nightmare for travelers, but nonetheless there is a pattern of increased complaints since 2006.

If you are flying this Christmas remember these key points if your flights are disrupted, cancelled, or if your luggage goes astray.

  • If your flight is cancelled you are entitled to a refund or to re-routed on the next available flight or at a later date.
  • If waiting for the next available flight the airline has to provide meals and accommodation.
  • If your flight is delayed (over 2, 3, 4 hours depending on the length of the flight), you are entitled to meals and accommodation.
  • After a five-hour delay you can pull out and get a refund.
  • If there are not extraordinary circumstances for the cancellation you are entitled to additional financial compensation and for delay if you arrive at your destination 3 or more hours after the scheduled time.
  • The airline is required to give you information on your entitlements should your flight be delayed or cancelled.
  • Find out more about your air passenger rights and submit a complaint on CAR’s new website:


And be careful: From 15th December, Ryanair’s baggage fees have increased. So weigh your bags before you leave for the airport.