British Airways has cancelled a fifth of flights from its new terminal at London's Heathrow airport as chaos from its shambolic opening spilled into a second day.
BA said it dropped the short-haul flights to 'create more capacity' as it attempted to recover from the mess left by Thursday's opening when nearly 70 flights were cancelled, leaving passengers distraught.
Chief executive Willie Walsh warned travellers that problems could persist into the weekend.
'Yesterday was definitely not British Airways' finest hour,' he said. 'There were problems in the car parks, airport areas, computer glitches and the baggage system.'
Baggage-handling and check-in problems at the fifth terminal (T5) provoked a public relations disaster for the carrier, and helped send its shares down 3% today.
