QUESTION 1: When will someone be in touch with me about my refund?
ANSWER: You will be offered an opportunity to attend another show or a get full refund whichever you prefer. We can understand how disappointing this is for you but please be patient as our ticketing partner, Ticketsolve are working hard to contact everyone as quickly as possible. You will receive a call or email from Ticketsolve over the next few days. Please don't contact Ticketsolve, RTÉ or the Convention Centre as the lines will be very busy, but rest assured we will be in touch with you very soon.
QUESTION 2: Will the service charge be refunded? (€2.50 per ticket).
ANSWER: Yes we will refund your service charge as well as the cost of the tickets.
QUESTION 3: Are there other shows that we can book instead?
ANSWER: Yes, we have tickets available for other shows, but please wait until a member of the Ticketsolve team contacts you before rebooking.
QUESTION 4: I bought Toy Show the Musical merchandise before the show was cancelled, can I get a refund?
ANSWER: Yes, if you bring back the merchandise to the shop in the Convention Centre the team there will provide a full refund. The merchandise shop is open one hour in advance of shows and after each show.
QUESTION 5: I have booked a ticket for X date, how can I be sure that the show will go ahead as I have to book a hotel now?
ANSWER: RTÉ and the cast and crew want more than anything to see every show take place. We have a number of teams of performers who rotate across the show schedule. When a small number of cast numbers are ill, we can fill those gaps from our larger troupe. We will only cancel performances where we have exhausted all other options. We will give the absolute maximum notice we can.
