Pope Francis's habit of picking up the phone and cold calling people who write to him is landing the Vatican in hot water.
Spokesman Federico Lombardi said the calls were part of the Pope's "personal pastoral relationships" and "do not in any way form a part of the pope's public activities".
The spokesman said media reports about the phone calls have been "a source of misunderstanding and confusion".
"Consequences relating to the teaching of the church are not to be inferred from these occurrences," he said.
The statement follows reports about a phone call that Francis apparently made to a woman in Argentina who had complained her parish priest would not grant her communion because she had divorced and remarried.
Francis was quoted by the woman's husband as saying that the issue was being "looked at" in the Vatican and that divorcees who take communion "are doing nothing bad".
The Pope has previously been reported making calls to his newsagent in Buenos Aires to cancel a subscription and comforting a mother grieving over her murdered daughter.
The Vatican rarely makes official comment on reports of the calls, which often rely solely on the person in question saying that they have been called by the Pope.