Job: Customer Service Smart Phone Support - Wexford
Smart Phone Support Role: To act as the main point of contact for our Clients' Customers handling queries efficiently and delivering outstanding Customer Service.
Eishtec is an outsourced contact centre providing tailored solutions to businesses who, like us, believe in the importance of their customers. We consistently deliver an experience which challenges the standards of service and ensures customers who call us feel valued and understood.
Eishtec has a number of vacancies for Customer Service representatives at our newly completed contact centre in Wexford town. This is an exciting opportunity for anyone who is driven, creative and positive. Individuals will have an interest in smart phone technology and want to have a positive impact on the standard of customer service and overall business goals at Eishtec.
. Handle customer enquiries across a broad range of topics.
. Deliver outstanding performance in the contact centre by consistently striving to exceed agreed targets
. Have a strong and detailed focus on performance whilst at the same time working within a team environment
. Use questioning and listening skills to make a judgment on the best solution or action to a customer's query
. Be proactive and proficient in promoting products, services and solutions at all times.
. Undertake duties of a general nature, or additional tasks, that may be required from time to time by the business
. Perform all duties in an efficient, professional and courteous manner
. Contribute to the company's on-going success
Skills, experience, qualifications and attributes required:
. Fluency in written and spoken English
. Particularly Customer focused
. A Team Player
The prospective candidate should be able to demonstrate the following competencies:
. Working Collaboratively
. Influencing and persuading
. Results/Target Driven
. Customer Focus
. Problem Solving
. Decision Making
. Analytical Ability
LINK FOR APPLICATION - note don't necessarily need to upload CV - just job and education info