People's shopping behaviour is changing as the recession hits home. Consumers are becoming more and more price driven when they shop and they are always on the look out for a bargain and a special offer. As the supermarkets fight to retain their position in the market they are increasingly competing with offers, price cuts and reduced prices. But are you always getting the bargain that's advertised?
The Consumer Show looks at the big 4 supermarkets in Ireland: Tesco, Supervalu, Dunnes Stores and Superquinn, investigating whether the savings and offers being advertised are exactly what they seem to be. The Consumer Show examines the role of the National Consumer Agency in the enforcement of the legislation of the Consumer Protection Act, and questions the adequacy and policing of the NCA's Guidelines for the Retail Sector.
Statement from Supervalu:
Torres Vina Sol has a RSP of ¤9.35 in SuperValu. From 17th April to 7th May SuperValu ran a six week 'World of Wine' event, in which Vina Sol was on offer at ¤7 (buy 6 bottles save an extra 10% also applied). This promotion finished on the 7th May and the product reverted back to the usual RSP of ¤9.35.
After a promotion finishes it is policy to revert to the standard price and to enact other offers to keep the in-store offering fresh and new. However, the store in question had stock remaining and maintained an offer price, as it was so popular amongst its customers, until stock is depleted.
Statement from Tesco:
Every week customers can avail of hundreds of promotions and offers in our stores. Many of these are half price and include almost every category.
The price of Johnson's Baby Skincare Wipes 64's is ¤2.78. This is the normal price. Other prices are thus offer prices.
From 21st March to 3rd April we held a mother and baby promotional event and for the duration the wipes were reduced to ¤1.20.
The wipes were also on offer between April 28th and May 17th as highlighted on page 13 of Issue 6 of our Price News, on this occasion at half price.
Offers and promotions are a common feature of retailing the world over.
Driven to distraction:
Renting a car continuously tops the list of consumer complaints. The Consumer Show has received numerous e-mails detailing different problems our viewers have faced when renting a car highlighting issues such as unclear web pricing and being charged for damage you haven't caused. Renting a car can be a confusing and treacherous road to navigate. Add in renting abroad and language barriers and the scope for problems intensifies.
The Consumer Show looks at a number of specific complaints from our viewers. We show that the 'final' price of your car rental isn't always so final. The terms and conditions and small print can be tricky to find, hard to understand and downright mystifying.
Useful tips when renting a Car:
Before renting the car
Collecting the car
During the rental
Returning the car
Ash Cloud Statement from The Commission for Aviation Regulation
The Commission for Aviation Regulation provides the following information to passengers on their rights and entitlements:
"Where a flight is cancelled as a result of the volcanic ash cloud, passengers must be offered the choice between rerouting, either as soon as possible or at a later date at the passenger's convenience, or a refund. Where the passenger chooses rerouting as soon as possible the air carrier must provide them with care and assistance.
If the disruption becomes so widespread that it is not possible for an air carrier to arrange this care and assistance for each and every individual affected then passengers should make their own reasonable arrangements for food and accommodation. Passengers are reminded to keep all receipts as these will need to be submitted to the air carrier for reimbursement."
Further information on air passenger rights and entitlements can be reviewed on the Commission for Aviation Regulation website at www.aviationreg.ie