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RTÉ One, Tuesday, 8.30pm
The Consumer Show

The Consumer Show

NCA

The National Consumer Agency is Ireland's consumer police force; making sure you don't get ripped off by rogue traders. It's also in charge of consumer safety and keeps a look out for dangerous products. Consumers can also ask for information about their rights, and it will prosecute companies who breach them. And it keeps an eye on what consumers are buying and why.to offer advice on making smart choices.

Keelin was joined by the new head of the NCA, Karen O'Leary to discuss some of the problems they hear about from consumers. Faulty mobile phone handsets is one problem area, and Karen advised that if the phone fundamentally does not work consumers are entitled to a refund, replacement or a permanent repair within a reasonable amount of time. When it comes to parents and their rights in relation to childcare, Karen stressed the importance of choosing the childcare provider carefully and being aware of the contractual obligations of the childcare facility. If a parent feels the terms of their contract are not being upheld by the crèche, they are entitled to ask the providers to make amends or refund a portion of the fees

You can get in touch with the NCA in any of the following ways:

Phone: Lo-call 1890 432 432 / (01) 402 5555
Fax: (01) 402 5501

In Writing:
National Consumer Agency
4 Harcourt Road
Dublin 2

All details are on its website - www.nca.ie

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