RTÉ One, Tuesday, 8.30pm
The Consumer Show

The Consumer Show

Mobile Phones

If you are one of the many people that have contacted us with a complaint about a mobile phone – According to the NCA, here are some important points to know about your consumer rights:

Fit for purpose
- If you buy an item from a shop it must be fit for the purpose it was bought for.

 Faulty Goods 
- If the fault is major you have the option to reject the item and have your money returned.

 Repairs
- If you do agree to a repair, it must be permanent. If the same fault recurs you should be entitled to a replacement or refund.

You can find out more on the NCA Website – www.nca.ie

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