If you are one of the many people that have contacted us with a complaint about a mobile phone – According to the NCA, here are some important points to know about your consumer rights:
Fit for purpose
- If you buy an item from a shop it must be fit for the purpose it was bought for.
- If the fault is major you have the option to reject the item and have your money returned.
- If you do agree to a repair, it must be permanent. If the same fault recurs you should be entitled to a replacement or refund.
You can find out more on the NCA Website – www.nca.ie