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Budget Travel has ceased trading with effect from 25 November 2009

Thursday, 26 November 2009

The helpline number to deal with queries from customers is 01-6613122.


We are aware the Budget helpline number is experiencing some technical difficulties due to a high number of calls.
If your query is urgent please email budgettravel@mazars.ie.


Passengers are being divided into the following two groups:
. Those already abroad.
. Those that have not yet travelled.


Repatriation customers should include in the subject heading of the email:
. Date of departure
. Booking reference
. Lead passenger name
. Resort
. Contact number


Please include your message in the main subject box.


Customers with future bookings should included in the subject heading of the email:
. Date of departure
. Lead passenger name
. Destination
. Branch booking was made


Please include your message in the main subject box.


Overseas Acommodation Issues
Budget consumers currently overseas should note that payments to Hotels for accommodation supplied as and from yesterday the 25th November and going forward until their repatriation will be refunded by the Commission from the Budget travel bond. Details of any payments should be set out on the Repatriation Claim form available at the Airport check in on departure.


Where an individual accommodation provider is unwilling to continue existing accommodation arrangements or seeks an increased rate, consumers can relocate to other accommodation provided the rate is reasonable and accommodation is of a similar standard to that booked originally.


Where consumers however are asked to pay for accommodation and are unable to do so, the accommodation provider should email the Commission directly at traveltrade@aviationreg.ie and the Commission will arrange payment directly.


Passengers abroad should stay in touch with their resort representative and check the Budget notice boards for updates. Return flights will operate as planned this weekend duly repatriating all passengers.


Customers of Budget Travel who have not yet travelled will not be able to do so. Passengers that have made bookings will be entitled to a refund from the bond. A claim form should be downloaded from this site. Refund claims will be prioritised by date of departure.


However, customers of Budget Travel should check their invoice; if this shows that their booking is through another tour operator, customers should contact that tour operator directly to find out if they will be able to travel.


Budget vouchers that have not been exchanged against overseas travel contracts are not refundable from the bond and persons are advised to either claim a charge back if paid by credit card or otherwise file a claim with the liquidator Mr Simon Coyle of Mazars at budgettravel@mazars.ie

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