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Maclaren Buggy

Monday, 16 November 2009

On Wednesday 11th of November, The Afternoon Show covered the story that in America, the US Consumer Product Safety Commission announced a voluntary recall of all Maclaren pushchairs sold since 1999. Maclaren subsequently announced it was offering owners free hinge covers to protect little fingers from being caught in the hinges. The move follows 12 reports of amputations of children's fingertips in the US. The same pushchairs were also available in Ireland and The Afternoon Show interviewed Tom Burke, Head of Product Safety, National Consumer Agency (NCA), who expressed concern that Maclaren had not introduced the free safety kit to Ireland. Following our programme, the NCA have recently announced to the Afternoon Show that Maclaren have since extended their offer of free safety kits to Irish customers

NCA Statement:
NCA WELCOMES MACLAREN DECISION TO PROVIDE HINGE COVERS FOR AFFECTED BUGGIES

Dublin, 12th November 2009 - The National Consumer Agency has welcomed the decision by MACLAREN to provide hinge covers to Irish customers who have affected buggies.

Ann Fitzgerald, Chief Executive of the National Consumer Agency said, "We're delighted with MACLAREN'S decision to provide hinge covers for the affected buggies free of charge to Irish consumers. We have been working with MACLAREN and the European Commission over the past two days to communicate that we expect companies to treat children equally, especially where their safety is concerned, regardless of whether they live in the EU or the USA."

As Maclaren doesn't have an Irish operation, Irish customers who need advice or obtain hinge covers can:
- Get advice on operating their buggies by contacting our customer services team on 00 44 1327 841320
- Obtain hinge covers , which can be used to cover the folding mechanism, free of charge through Customer Services by emailing advice@maclaren.co.uk or by phoning the number above
- Download user instructions for all models online from wwww.maclarenbaby.com
- Follow the user instructions and warning labels on their buggies

Consumers can also contact the National Consumer Agency website - www.consumerconnect.ie to obtain the contact details.


MACLAREN STATEMENT
Following a great deal of debate and comment in the UK over recent days concerning Maclaren buggies, with particular regard to the exposed side hinges which facilitate the opening and folding the buggy, Maclaren Europe Limited wishes to clarify its position.
Most importantly we wish to reiterate that the safety of our consumers - parents and children - is our primary objective. We would never compromise this and we take all consumer feedback very seriously, both in the design of our products and in supplying clear and unequivocal user instructions.
To this end all of our products are extensively tested prior to launch, including user testing. They also comply with the highest quality and regulatory standards.
We are therefore confident that used according to instructions, as with any mechanical products, all of our buggies are safe, and Mums should continue to use them with confidence.
Dylan Johnson, General Manager of Maclaren UK said 'Most of the people at Maclaren are parents themselves and understand that our children come first. That's why we ensure that our products meet and often exceed the EU and US product safety and quality standards.

'In the last few days, we have heard from hundreds of customers at our call centre and we have been able to reassure them about the quality and safety of our products. Most parents understand that they have to be vigilant when operating mechanical products around children, similar to the care they show when securing children in cars or protecting them around the home. We stress that our buggies are completely safe and fully compliant but if parents remain concerned or worried, we urge them to talk to us.
'I appreciate completely the concerns this issue has raised with the UK public and our objective is and has always been to reassure parents.' Maclaren customers who would like further reassurance can;
- Get advice on operating their buggies by contacting our customer services team on 01327 841320
- Obtain hinge covers , which can be used to cover the folding mechanism, free of charge through Customer Services by emailing us at advice@maclaren.co.uk or by calling us
- Download user instructions for all models online from wwww.maclarenbaby.com
- Follow the user instructions and warning labels on their buggies

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