RTÉ One, Saturday, 12.30pm, Repeat Sunday 10.30am
Hands On

Sunday 9th January

This week on Hands On! 12.05 Sunday, 9th January, RTÉ One.

Happy New Year and welcome back to Hands On! We have a great programme in store for you this week!

Consumer Rights

From time to time we all have problems with goods we've purchased or services we've paid for - you bring your new camera home only to find it's broken, you get a plumber to fix your sink and a week later it's leaking again. It's important that, when this happens, you know your rights and you know how to complain effectively. In this programme Caroline McGrotty outlines your entitlements as a consumer and has some handy advice and tips on how to make sure you get what you paid for.

Hands On: Rewind

In 2008, Hands On highlighted the Irish Deaf Society's campaign for the Irish Government to recognise Irish Sign Language as the third official language of the state. A number of politicians from various parties have appeared on Hands On over the years pledging their support for recognition. The Green party had previously promised to make sure that this pressing issue would be attended to if they came to power. Three years on Alvean finds out what they've been doing about it! In studio she welcomes representatives from the current Government to tell us where they stand on the issue.

Futsal

Last November, the Irish Deaf men's futsal team travelled to Switzerland to take part in the 3rd European Deaf Futsal Championships. Competing against 26 countries, Irish goalkeeper Ciarán Moloney guides us through their journey as the boys in green fight it out to be crowned the champions of Europe.

So be sure not to miss this interesting programme on RTÉ1, 12.05 Sunday 9th January. You can also catch it on repeat on Saturday, 15th January around 9.30am (check weekly listings) on RTÉ1.

Links:

Consumer Rights:

National Consumer Agency

The Consumer's Association of Ireland

European Consumer Centre Ireland

Small Claims Court Application form

Companies Registration of Ireland (helpful for finding out if a business is registered)

Template letter of complaint

>More tips and advice can be found at the bottom of this page

ISL recognition:

Irish Deaf Society

Futsal:

Irish Deaf Sports Association

3rd European Deaf Futsal Championships 2010

Filming locations:

Cafe En Seine

Blanchardstown Shopping Centre

Tesco (Roselawn Shopping Centre, Dublin)

Trinity College Sports Centre

D-Studios

5 Tips for Consumers:: (Click here for the ISL version)

1. Always read the small print before signing any contract. It can be a pain but you could save yourself a lot of trouble if you find something you disagree with!

2. Asking for an estimate and a quote is different. An estimate is a verbal, non-fixed price. A quote is a written and fixed price, and if this price increases, work will stop and require your permission to continue

3. Remain polite and firm, you achieve more if you do so. Losing your temper or shouting will not be as effective.

4. If you buy anything online, you are protected by a distance selling rule. You have a cooling off period of at least 7 days to cancel the order, keep, return or exchange it if you wish and you do not have to give a reason why you are returning it. The cooling off period starts from the date of purchase on the receipt.

5. If you wish to cancel an order or service but you have already signed the terms and conditions, read it again to see where you stand and contact the NCA for further information about your rights. You can email them at query@nca.ie

What's On