Tina Leonard on Internet Scams
Tuesday 22 March 2011
Tina Leonard - Consumer expert
Apologies for having to reach out to you like this, but I made a quick trip to Kuala Lumpur, Malaysia and had my bag stolen from me with my passport and credit cards in it. The embassy is willing to help by authorizing me to fly without my passport, I just have to pay for a ticket and settle Hotel bills. Unfortunately, I can't have access to funds without my credit card, I've made contact with my bank but they need more time to come up with a new one. I was thinking of asking you to lend me some quick funds that I can give back as soon as I get in. I really need to be on the next available flight.
Get back to me so I can send you details on how to get money to me. You can reach me via my alternate email firstname.lastname@example.org or hotel's desk phone, +60169101298 waiting for response.
An Post customers are asked to be on their guard against a new Scam email.
The mail contains the subject line RE: Information TV License #12488340238 and claims to come from email@example.com. The email offers a refund of €58.00 on an overpayment for a TV Licence.
Delete this email immediately and DO NOT click on the accompanying link.
Anyone who provided personal information in response to these hoax emails should contact their bank or credit card company immediately.
An Post TV Licence never send emails which require customers to send personal information via email or pop-up windows.
The Revenue Commissioners logo has been used in a number of 'phishing scams' over the last six months.
It is important to note that internet scams in no way involve our systems and security. Pages on www.revenue.ie which request personal information, such as the Contact Locator, are encrypted using a 128 bit SSL certificate signed by Digi-Sign. The taxpayer can verify that the page is secure by looking for a padlock icon in their browser, as well as a range of visible signs.
The standard procedure in such a scenario is for Revenue to contact the network provider and request that the host or website be disabled. Revenue will also post a notice on our website notifying our customer base of this scam email under the heading "Warning: Latest Email Scam". We outline the important message about these emails is that they did not emanate from Revenue. The Revenue Commissioners never send emails which require customers to send personal information via email or pop-up windows. Similarly Revenue will never request bank or credit card details in that manner.
Anyone who receives an email purporting to be from Revenue and suspects it to be fraudulent or a scam should simply delete it.
"On 20 March some customers reported receiving a spam email to email addresses they only use for Play.com. We believe this issue may be related to some irregular activity at our email service provider i.e. email addresses potentially being leaked. Investigations showed no evidence that any of our customer email addresses had been downloaded. We would like to assure all our customers that the only information communicated to our email service provider was email addresses. We would also like to reassure our customers that all other personal information (i.e. credit cards, addresses, passwords, etc.) are kept in the very secure Play.com environment. Play.com has one of the most stringent internal standards of e-commerce security in the industry. This is audited and tested several times a year by leading internet security companies to ensure this high level of security is maintained. We would like to once again apologise to our customers for any inconvenience due to a potential increase in spam that may be caused by this issue."