We went down to The Shelbourne Hotel to find out why they decided to open their doors to the cameras for the first time for their new RTÉ One documentary series, and to see how the staff found the experience.
The first episode of the six-part series kicks off on RTÉ One tonight at 8.30pm and follows the inner workings of the iconic Dublin hotel.
For the first time ever, the exclusive 190-year-old landmark has allowed cameras access to the front and back of house and the series captures what it takes to deliver five star service to some of the worlds’ most demanding clientèle.
Staff at all levels are followed by RTÉ cameras as they deal with crises, prepare for grand events and gear up for the arrival of celebrity guests and world leaders.
Catch The Shelbourne on RTÉ One, Thursdays at 8.30pm.