Liveline Thursday 6 June 2013
Mary Young is one of the organisers of a local walking festival in Lennane, County Galway. A company called Event Elephant help to organise the online element of their event, including handling payment. That was 14 months ago and they are still trying to get the money from the company. They have been told the delays have been caused by ‘chargebacks’. These are payments that are challenged by people when they get their credit card statements, if they don’t recognise the transaction. Several other listeners phoned in to say they were also having the same problems.
Alan Barrett of Event Elephant explained that his company does not control the charge/call back process. They are raised by card holders and resolved by the merchants. We do everything possible to get issues resolved as soon as possible as we do not get our fees paid until the transfer is made to the event organisers. He went on to say that credit card companies retain the money until all issues have been resolved, and this can take a long time.
WE WANT TO HEAR YOUR STORIES
Have you got a story to tell? An issue you want to air publicly? If you’d like to talk to Joe on-air about an issue that concerns you then we want to hear from you.
You can email the programme at any time to email@example.com, call the office at 01 208 3263 / 2984 / 2980 or 3438 (or out of office hours and leave a message) or on 1850 715 815, Monday to Friday from 12.30pm – 3.15pm.
All topics are considered and all calls are welcome.